Pure Sync

Informazioni sul prodotto

Pure Sync Aiuto e assistenza

Firmware Update

To prevent device damage, please watch an update tutorial video to safely update your device.

Watch Tutorial

App Download

Take full control with the App — personalize your experience and keep your system up to date.

Come installare il firmware

Windows OS

  1. Download both of the following:
    - Pure Sync Firmware Updater for Windows
    - Firmware v1.2.7 files
  2. Open the downloaded .exe file to begin installing the Pure Sync Firmware Updater.
  3. Microsoft Defender may display a security warning. If this appears, follow the step-
    - Click More info.
    - Check that the app publisher is shown as Space Data Centres Ltd, Nottingham.
    - Once confirmed, click Run anyway to continue.
  4. Follow the on-screen instructions to complete the installation
  5. Open your Downloads folder and unzip the downloaded Firmware v1.2.7 package.
  6. Open the installed Pure Sync Firmware Updater application.
  7. The unzipped firmware folder will contain three .bin files:
    - Main Firmware: FW-PureSync-Main-App-xxx.bin
    - UI Firmware: FW-PureSync-UI-App-xxx.bin
    - Voice Firmware: FW-PureSync-Voice-xxx.bin
  8. In the Firmware Updater, select the correct .bin file for each corresponding firmware section. Please refer to the images for guidance and ensure each file is matched to the correct section.
  9. Connect your Pure Sync to your PC or laptop using the supplied USB cable.
  10. Allow approximately 15–20 minutes for the update to complete.
  11. Once the device is connected, click Start Update.
  12. Allow approximately 15–20 minutes for the update to finish.

Important: Do not disconnect the Pure Sync, close the Firmware Updater or switch off your computer while the update is in progress. The update is complete when the Firmware Updater confirms that the process has finished.

Watch the video, click here

Note di rilascio del firmware

Update v1.2.7* - 26th August 2026

*Latest Smartphone App Version Required

What's New

  • Faster onboarding experience
  • Bluetooth Auto Pairing
  • Reduced Speed Limit Ahead alerts
  • Improved Mobile Camera alerts
  • Long press Camera Van reporting
  • Support for Germany, France and Poland
  • Local language voice guidance

Improvements

  • Improved alert prioritisation
  • New in app Shop and Support Centre
  • Settings Presets with descriptions
  • Warranty and Subscription Status display
  • Mandatory App and Firmware Updates
  • Beta Firmware OTA support for testers

Tools & Services

  • PC and Mac Firmware Updater now available
  • Camera Reporting Follow up Email system now live
Update v1.1.7 - 5th March 2026
Improvements:
  • Updated the sound icon in the top bar to reflect the device’s current sound state, making it clearer and easier to understand
  • Improved consistency, with both the top bar and info bar sound icons now showing the same status
Fixes:
  • Fixed an issue where some users could lose audio when Intelligent Mute was enabled

Video tutorial

Link utili

Domande frequenti

Should I restart my smartphone if I’m having connection issues with Pure Sync?

Yes. A full restart can resolve issues with WiFi, Bluetooth, and apps.

Why does the Pure Sync app ask for 'Always Allow' location access?

This allows background operation, alerts, and Bluetooth wake-up functionality, which is required for proper performance.

Does the Pure Sync app track my location?

No — the app does not track or store your movements. It uses GPS in real time to provide alerts and functionality.

Why does the app need location permissions?

Location access is only used to deliver alerts, maintain live positioning, and enable background Bluetooth connection — not for tracking. (This feature is purely for Pure Sync, but uses the same app, so it is also applicable to other models.)

Di quali autovelox avvisa?

Pure Sync avvisa di autovelox fissi, Tutor (velocità media), limiti variabili e semafori rossi. Avvisa anche di zone scolastiche, zone a basse emissioni e passaggi a livello.

Why am I not receiving alerts?

Check subscription status, GPS signal, location permissions, device settings, and perform a full smartphone restart.

How often is the database updated?

The database is updated daily and in real-time with continuous improvements.

Does it have to be hardwired in?

It may do, as long as you have positioned it in the correct place. Please note that it does not work in vehicles with solar reflective windscreens. However, if you experience problems with GPS reception, please ensure it is correctly positioned or try an alternative location.

How do I configure the settings for my Pure?

Depending on the Pure model, update via the mobile app or by connecting the device to a PC or Mac using the updater software.

Avvisa dei controlli mobili?

Sì. Pure Sync conosce le posizioni note dei controlli mobili e riceve le segnalazioni in tempo reale di altri automobilisti. Una posizione nota non significa che il controllo sia sempre presente.

Why does it say searching for satellites?

Satellite search may take longer after a firmware update or if the device has been off for 6+ hours — this is normal as satellite data resets, which is common across GPS devices.

Pure Sync conosce i limiti variabili?

Sì. Con un abbonamento attivo, Pure Sync mostra anche i limiti variabili, ad esempio in autostrada, e ti avvisa in tempo reale quando cambiano.

Funziona nell'UE?

Sì. Pure Sync è pensato per l'Europa e adatta gli avvisi alle regole di ogni Paese. I vecchi modelli Pure, Pure Touch e Pure One funzionano solo nel Regno Unito.

What happens if I change location permissions?

If restricted, alerts and connectivity may fail. Keep it set to 'Always Allow'.

Does the Sync app run in the background?

Yes, it runs in the background to automatically connect and provide alerts.

Will the Road Angel Pure series know the actual road speed?

Yes. The Pure series has a Road Speed Library (RSL) database so will display the actual road speed limits.

How easy is it to fit the Road Angel Pure Sync?

Only dash mounts are available with this unit. It has never been easier to fit a Road Angel Pure Sync into your car. If you choose to have your device hardwired, we recommend always seeking professional advice from an auto electrician.

Why is my database version different to the one on the website?

This may be due to update syncing or subscription status—ensure your device is connected and up to date.

Will Road Angel Pure Sync receive EU support?

The Road Angel Pure Sync planned to support selected EU territories, including Germany and France, from Q4 2026, subject to local laws and regulatory approval.

Perché in alcuni Paesi gli avvisi si chiamano "zone di pericolo"?

In Francia e Germania la legge limita gli avvisi sui controlli della velocità. Lì Pure Sync annuncia tutti gli avvisi come "zone di pericolo". In Italia gli avvisi autovelox sono consentiti e vengono mostrati come tali.

Will my device still functions in Europe?

Yes — your device will still power on, track GPS, and operate normally. However, live alerts, connectivity, and database coverage may be limited or unavailable, depending on the country.

Perché in Europa le regole sugli avvisi sono diverse?

Le regole sugli avvisi stradali cambiano da Paese a Paese nell'UE.

Road Angel rispetta le leggi di ogni Paese. Questo significa:

  • Alcune funzioni possono essere limitate
  • Gli avvisi possono avere nomi diversi (ad esempio "zone di pericolo" in Francia e Germania)
  • Le funzioni disponibili possono variare da Paese a Paese
Do additional users need their own account for Pure Sync?

Yes — each user must create their own Road Angel account in the app. This gives personalised settings, alerts, and a better experience when switching drivers. Pure Sync supports up to 4 users per device, each with their own account.

Does Pure Sync support family sharing or multiple users?

Yes. Pure Sync supports up to 4 users on one device. Each user logs into their own account, has their own settings, and can use it independently—ideal for shared vehicles or multiple drivers.