FAQ

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FAQ GÉNÉRALES

Quelle carte micro SD utiliser ?

Nous vous recommandons une carte microSD Classe 10 ou supérieur, d’une capacite comprise entre 16 Go et 128 Go.Pour des performances optimales, privilégiez une carte haute endurance
spécifiquement conçue pour l’enregistrement vidéo en continu. Une capacité plus élevée permet également de conserver davantage d'enregistrements avant qu'ils ne soient remplacés automatiquement.

Why do I need a speed awareness device?

The modern driver faces many challenges whilst out on the road. At Road Angel, we create products which enable users to be more safety-conscious and aware.

With so many hazards on the road, a Road Angel device can advise you of road speed limits, fixed safety cameras, mobile speed enforcement sites and other dangers to drivers.

Pourquoi j’ai besoin une caméra embarquée ?

Une caméra embarquée constitue une protection supplémentaire pour vous, vos proches et votre véhicule. Elle enregistre vos trajets et peut fournir des preuves précieuses en cas d’accident, de litige ou de vandalisme. Elle est également utile pour se prémunir contre certaines tentatives de fraude à l’assurance et faciliter les démarches auprès de votre assureur. 

How many different speed cameras are there?

Truvelo and Gatso cameras are the most widely used speed cameras. There are also average speed cameras, known as SPECs, and variable speed cameras (known as HADECs).

Why do you charge subscriptions

Our latest speed camera detectors are OTA device's (Over the Air). This means that these devices have an internal sim card which enables it to update OTA, for you, the customer, this means as soon as we update the information we hold on Camera locations, your device gets this information in real time. Your PURE informs you of school zones, congestions zones and we provide the Road Speed Library, so on roads you are not familiar with, your PURE will know the speed of the road you are on. Using your PURE, you are also able to select the catagory of vehicle you are driving and the PURE will adjust your speed limit information accordingly. Combined with all of those smart features,. we also have a dedicated team of spotters who drive the length and breadth of the UK checking the information we have is correct and current.

I need to send my device in for repair. How long does the repair take?

We aim to have your device fully tested, repaired and dispatched back to you within 14 working days. Please contact our support team on 0330 320 3030 for more information on our returns and repair service.

How long is the warranty for a device valid for?

The standard warranty for a Road Angel device is 12 months. Extended warranty is available to purchase. Please contact our customer service team on 0330 320 3030 for more information.

Where can I download User Guides, Firmware Updater's and Software?

You can find all the necessary resources from our Support Center. Here you will find all the device downloads, firmware release notes, Computer software and helpful User Guides.

Foire aux questions sur Halo

Pourquoi mon application Halo ne se connecte-t-elle pas à ma caméra embarquée Halo ?

Désactivez vos données mobiles et le Bluetooth, puis reconnectez la caméra à votre smartphone via le Wi-Fi.

Quelle carte micro SD utiliser ?

Nous vous recommandons une carte microSD Classe 10 ou supérieur, d’une capacite comprise entre 16 Go et 128 Go.Pour des performances optimales, privilégiez une carte haute endurance
spécifiquement conçue pour l’enregistrement vidéo en continu. Une capacité plus élevée permet également de conserver davantage d'enregistrements avant qu'ils ne soient remplacés automatiquement.

Comment connecter mon Halo en WI-Fi?

Téléchargerez notre application, disponible Google Play et App store. La lancez et appuyez sur l’icône « + » située en haut à la droit, puis
adhérerez aux l’instructions affiches à l’écran. Le mot de passe défaut est « 1234567890 ».



Pourquoi ne-puis-je pas afficher l’aperçu en direct, lire les vidéos ou les télécharger ?

L’aperçu en direct, la lecture des enregistrements et le téléchargement des vidéos nécessitent une connexion directe entre votre smartphone et la caméra embarquée. Si votre smartphone est encore connecté aux donnes mobiles ou un autre réseau Wifi, l’application ne pourra pas communiquer avec la caméra. Connectez-vous d’abord au réseau Wifi du Halo, puis relancez l’application.

Pourquoi mon Halo Pro n'affiche-t-il pas la vitesse ?

Les données de vitesse n'affichent que lorsque le Halo Pro dispose d'une connexion GPS stable. Si aucune vitesse n'affiche pas, il est possible que le GPS soit encore en cours d’acquisition du signal ou que le véhicule se trouve dans une zone où la couverture GPS est limitée, comme un tunnel, un parking souterrain ou une zone urbaine dense.

Dans quel sens dois-je orienter la caméra arrière de mon Halo Pro ?

La caméra arrière doit être montée au centre de la lunette arrière, l'objectif orienté vers l'extérieur et le câble sortant par le haut. Cela permet de s'assurer que l'image est à l'endroit et qu'elle est correctement alignée avec le champ de vision de la caméra avant.

Comment formater la carte microSD ?

Vous pouvez- formatez la carte microSD via l'application Halo ou via le menu de la caméra embarquée. Assurez-vous que la caméra est allumée , ouvrez l'application et sélectionnez l'option de formatage dans les paramètres. Maintenez l'alimentation de l'appareil pendant le formatage et ne retirez jamais la carte pendant le processus.

I don't have a smartphone, can I still view recorded footage?

You can use the smartphone app to view, play back, and download footage. If you don’t have a compatible phone, you can remove the SD card and view files on a computer, but full functionality requires the App.

FAQ sur Pure

Is the Road Angel Pure a Speed Camera Detector?

Road Angel Pure is a GPS-based speed camera and speed limit alert system with real-time, cloud-updated data, including support for smart motorways.

What type of Speed Cameras does the Road Angel Pure Detect?

Road Angel alerts to fixed, average, variable, red light, and dual speed cameras. It also includes mobile enforcement zones, accident blackspots, congestion areas, school zones, and ungated railway crossings.

Does the Road Angel Pure detect mobile speed camera Vans?

Yes. The Pure has known Mobile Safety Enforcement locations in the alerts database.

Does the Road Angel Pure have a built in battery?

Yes. After a full charge the built in battery will last 3 – 6 hours during normal use. The Pure can last 10+ days on standby.

Will the Road Angel Pure series know the actual road speed?

Yes. The Pure series has a Road Speed Library (RSL) database so will display the actual road speed limits.

Does the Road Angel Pure series support smart motorways?

Yes. The Road Angel Pure series has Smart Motorway functionality. With a valid subscription, the Pure series keeps you informed on all controlled motorway's around the UK. When the variable speed limit changes on the Smart Motorway you are traveling on, the Pure series will alert you to the change of speed limit in real-time! This is all thanks to the direct connection to The Highways Agency that Road Angel utilises.

Is the Road Angel Pure speed awareness device legal?

The Pure is legal in the UK. However, if you are considering taking it abroad, please be aware that devices with laser detection built in are illegal in a number of EU countries. We advise checking before taking your Pure out of the UK.

How easy is it to fit the Road Angel Pure?

With our wireless windscreen mount, it has never been easier to fit a Road Angel Pure into your car. If you choose to have your device hardwired, we recommend always seeking professional advice from an auto electrician.

Why does my computer not recognise my Road Angel Pure?

Make sure your Pure is connected to your PC or Mac using the lead provided in the box and download the Updater Software from our Support Center. Once the Pure has connected to your computer a message should display on screen – Connected to PC. Please contact our support team on 0330 320 3030 for more information and support.

Does the Road Angel Pure have to be hardwired in?

It may do, as long as you have positioned it in the correct place. Please note that the Road Angel Pure does not work in vehicles with solar reflective windscreens. However, if you experience problems with GPS reception.

FAQ Livraison et Retours

Do I have to be there to sign for delivery?

We require you to be at home or make arrangements to receive your delivery. If no one is at home, the courier will leave a card with their contact details to arrange a second delivery.

How long does delivery take?

As standard, please wait 3-7 working days to receive your delivery. However, please note that this is subject to stock availability. When the stock is low, delivery can take up to a maximum of 14 working days.

How much does delivery cost?

Standard UK delivery is free for orders above £50.00 . Next day UK delivery is also available for £9.99.

I want to return my product. How do I do this?

If you would like to return your product please contact us. Please ensure that you send your returns package with a method of adequate insurance as Road Angel cannot take responsibility for lost packages.

Where can I find your Returns Policy?

Our Returns Policy, along with other Policies can be found here.

Questions fréquentes sur le financement Klarna

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 190,000 online stores. Over 80 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Pay later in 30 days work?

Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk

Am I eligible for Pay later in 30 days?

To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 30 days?

Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later in 30 days before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Road Angel run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 30 days?

Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

What are my payment options with Klarna?

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card.

What happens if I cancel or return my order?

As soon as Road Angel have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.

What happens if I don’t pay for my order?

Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ products even if you have failed to pay on time.

I still have questions regarding payment, how can I get in touch?

Visit Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.