FAQs

We recommend a Class 10 or higher Micro SD card with a capacity between 16GB - 128GB. Recording times will vary between different dash cams.

The Halo Go, Drive and Pro have Wi-Fi connectivity for use with the Halo smartphone app. First, make sure your dash cam is turned on and once you have download the app from the Appstore or Playstore go to your phones Wi-Fi settings and find the Halo dash cam. The default Wi-Fi password is 1234567890.

The Halo Go, Drive and Pro have share the same smartphone app that enables you to live preview, playback recordings and download recordings with the Pro offering extra functionality in the form of GPS and telematics data. If you are experiencing issues with not being able to use live preview, playback footage or download videos try turning off your "Mobile Data" in your phones settings before using the Halo app.

Please contact our support team on 0330 320 3030 for more information and support.

Using the Halo smartphone app, once connected to the camera go to Settings > Camera Settings > Advanced Camera Settings, then make sure the "Reveal the speed" option is turned on.

Using the Halo smartphone app, once connected to the camera go to Settings > Camera Settings > Advanced Camera Settings and there you can flip the images both vertical and horizontal.

The Halo Go, Drive and Pro have the ability to format the SD card using the Halo smartphone app. Using the Halo smartphone app, once connected to the camera go to Settings > Camera Settings > Camera Storage Management. From this screen you can format the SD card.

The Halo Go, Drive and Pro have a companion smartphone app to help in the view, playback and downloading of recorded footage. But if you do not have a smartphone or a compatible phone you can remove the SD card and insert it into a computer to view the files. Please be aware that for full functionality the Halo app has to be used.

Please contact our support team on 0330 320 3030 for more information and support.