Road Angel recommends a Class 10 or higher Micro SD card with a capacity between 16GB and 128GB. Higher‑endurance cards are preferred for continuous loop recording, and larger capacities reduce the frequency of overwritten footage. Check out our automotive grade SD cards here
Porque preciso de um assistente de limite de velocidade?
Ao volante é preciso estar atento a muita coisa ao mesmo tempo. A Road Angel cria produtos que o ajudam a conduzir de forma mais segura e atenta.
O Pure Sync mostra-lhe sempre o limite em vigor e avisa-o de radares, zonas escolares, zonas de emissões reduzidas e passagens de nível, para conduzir tranquilo dentro dos limites.
Why do I need a dash cam?
A dash cam is an extra level of necessary protection for you, your family, any passengers and your vehicle. A dash cam does not just protect you from simple accidents in car parks and between average road users. ‘Crash for cash’ scams are run by fraudsters who manufacture collisions which cost the UK around £340m a year.
Que alertas dá o Pure Sync?
O Pure Sync mostra o limite em vigor, avisa-o se o ultrapassar e alerta-o para radares fixos, de velocidade média, de limite variável e de semáforo vermelho, controlos móveis, zonas escolares, zonas de emissões reduzidas e passagens de nível.
Porque existe uma subscrição?
O Pure Sync atualiza-se continuamente através da cloud: assim que temos novos dados sobre limites e radares, o seu dispositivo recebe-os em tempo real. O primeiro ano está incluído no preço; depois custa 4,99 € por mês para o seu país ou 7,99 € por mês para toda a UE.
Tenho de enviar o dispositivo para reparação. Quanto tempo demora?
Normalmente verificamos, reparamos e devolvemos o dispositivo em 14 dias úteis. Para informações sobre devoluções e reparações, contacte o nosso serviço de apoio pelo +44 330 320 3030.
Quanto tempo dura a garantia de um dispositivo?
Os dispositivos Road Angel comprados diretamente à Road Angel têm até 3 anos de garantia. Os seus direitos de garantia legal mantêm-se. Para mais informações, contacte o nosso serviço de apoio pelo +44 330 320 3030.
Where can I download User Guides, Firmware Updater's and Software?
You can find all the necessary resources from our Support Center. Here you will find all the device downloads, firmware release notes, Computer software and helpful User Guides.
Perguntas sobre Halo
Why is my Halo app not connecting to my Halo dash cam?
Please turn off your mobile data and Bluetooth, then reconnect to the camera via Wi-Fi.
What Micro SD card should I use?
Road Angel recommends a Class 10 or higher Micro SD card with a capacity between 16GB and 128GB. Higher‑endurance cards are preferred for continuous loop recording, and larger capacities reduce the frequency of overwritten footage. Check out our automotive grade SD cards here
How do I connect to the Halo via Wi-Fi?
Download our App from the Google Play store or Apple Appstore. Launch the app and press the ‘+’ icon in the top right corner, then follow the instruction that will be shown in the app. The default Wi-Fi password is set to ‘1234567890’.
Why can't I use live preview, playback footage or download videos?
Live preview and video downloads require a direct Wi‑Fi connection between your phone and the dashcam. If your phone is still connected to mobile data or another Wi‑Fi network, the app won’t be able to access the camera. Connect to the Halo’s Wi‑Fi network first, then reopen the app.
Why isn't my Halo Pro showing my speed?
Speed data only appears when the Halo Pro has a stable GPS connection. If no speed is displayed, the GPS may still be acquiring signal, or the vehicle may be in an area with weak coverage such as tunnels, underground car parks, or dense urban environments.
Which way should I orientate my Halo Pro's rear camera?
The rear camera should be mounted centrally on the rear window with the lens facing outward and the cable exiting from the top. This ensures the image is recorded the right way up and aligns correctly with the front camera’s field of view.
How do I format my SD card?
You can format your SD card directly through the Halo app or via the dashcam’s menu. Make sure the camera is powered on, then open the app and select the format option in the settings. Keep the device powered during formatting and never remove the card while the process is running.
I don't have a smartphone, can I still view recorded footage?
You can use the smartphone app to view, play back, and download footage. If you don’t have a compatible phone, you can remove the SD card and view files on a computer, but full functionality requires the App.
Perguntas sobre Pure
O que é o Road Angel Pure Sync?
O Pure Sync é um assistente de limite de velocidade baseado em GPS. Mostra o limite em vigor, avisa-o se o ultrapassar e alerta-o para radares e zonas de risco, com dados atualizados todos os dias através da cloud.
De que radares avisa o Pure Sync?
O Pure Sync avisa de radares fixos, de velocidade média, de limite variável e de semáforo vermelho, e também de zonas escolares, zonas de emissões reduzidas e passagens de nível.
O Pure Sync avisa dos controlos móveis?
Sim. O Pure Sync conhece os locais habituais de controlos móveis e recebe comunicações em tempo real de outros condutores.
Does the Road Angel Pure have a built in battery?
Yes. After a full charge the built in battery will last 3 – 6 hours during normal use. The Pure can last 10+ days on standby.
Will the Road Angel Pure series know the actual road speed?
Yes. The Pure series has a Road Speed Library (RSL) database so will display the actual road speed limits.
O Pure Sync conhece os limites variáveis?
Sim. Com uma subscrição ativa, o Pure Sync mostra também os limites variáveis, por exemplo em autoestrada, e avisa-o em tempo real quando mudam.
O Pure Sync é legal?
Sim. O Pure Sync é um assistente baseado em GPS, sem detetor de radar ou laser. As regras mudam de país para país: informe-se antes de viajar para o estrangeiro.
How easy is it to fit the Road Angel Pure?
With our wireless windscreen mount, it has never been easier to fit a Road Angel Pure into your car. If you choose to have your device hardwired, we recommend always seeking professional advice from an auto electrician.
Porque é que o computador não reconhece o meu dispositivo Road Angel?
Ligue o dispositivo ao PC ou Mac com o cabo incluído e descarregue o software de atualização do nosso centro de apoio. Depois de ligado, aparece no ecrã a mensagem "Ligado ao PC". Para mais ajuda, contacte o nosso serviço de apoio pelo +44 330 320 3030.
Does the Road Angel Pure have to be hardwired in?
It may do, as long as you have positioned it in the correct place. Please note that the Road Angel Pure does not work in vehicles with solar reflective windscreens. However, if you experience problems with GPS reception.
Perguntas sobre envios e devoluções
Do I have to be there to sign for delivery?
We require you to be at home or make arrangements to receive your delivery. If no one is at home, the courier will leave a card with their contact details to arrange a second delivery.
How long does delivery take?
As standard, please wait 3-7 working days to receive your delivery. However, please note that this is subject to stock availability. When the stock is low, delivery can take up to a maximum of 14 working days.
Quanto custa o envio?
Enviamos a partir do nosso armazém na Alemanha. O envio standard é grátis a partir de 50 €; abaixo disso custa 1,99 €. O envio expresso custa 4,99 € (a partir de 50 €) ou 6,98 € (abaixo de 50 €).
I want to return my product. How do I do this?
If you would like to return your product please contact us. Please ensure that you send your returns package with a method of adequate insurance as Road Angel cannot take responsibility for lost packages.
Where can I find your Returns Policy?
Our Returns Policy, along with other Policies can be found here.
Perguntas sobre pagamento com Klarna
Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 190,000 online stores. Over 80 million consumers worldwide have trusted Klarna to securely handle their payments.
How does Pay later in 30 days work?
Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk.
Am I eligible for Pay later in 30 days?
To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.
How can I increase my chances of being accepted for Pay later in 30 days?
Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later in 30 days before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Road Angel run credit searches against you that could impact your credit rating.
Why have I not been offered Pay later in 30 days?
Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.
What are my payment options with Klarna?
You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card.
What happens if I cancel or return my order?
As soon as Road Angel have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.
What happens if I don’t pay for my order?
Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ products even if you have failed to pay on time.
I still have questions regarding payment, how can I get in touch?
Visit Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.