Your dash cam WiFi password must be 8–12 characters long, include a combination of letters and numbers, and must not be a common or easily guessable password.

Your dash cam creates a local WiFi connection (not internet). You must be within 5–10metresof the vehicle. It is normal for the connection to show 'No Internet Access'.

Wireless CarPlay and Android Auto use WiFi and Bluetooth, which can interfere with the dash cam's connection. Disable them or turn off auto-connect to resolve this.

This is normal. The dash cam enters parking mode and may disable WiFi to reduce power consumption and as an additional privacy/security measure.

Use an automotive-grade microSD card (Class 10 / U3 minimum). Standard cards can cause freezing, errors, or corrupt footage.

Common causes include SD card compatibility or formatting issues, or power problems. Format the card in the camera and ensure a proper power supply using a compact, high-spec automotive-grade SD card.

Yes, via a 12V socket. For parking mode, a compatible hardwire kit isrequired.

Parking mode requires permanent power and ignition power via a compatible hardwire kit. It will not work on a standard 12V socket alone.

Download our App from the Google Play store or Apple Appstore. Launch the app and press the ‘+’ icon in the top right corner, then follow the instruction that will be shown in the app. The default Wi-Fi password is set to ‘1234567890’.

Live preview and video downloads require a direct Wi‑Fi connection between your phone and the dashcam. If your phone is still connected to mobile data or another Wi‑Fi network, the app won’t be able to access the camera. Connect to the Halo’s Wi‑Fi network first, then reopen the app.

Speed data only appears when the Halo Pro has a stable GPS connection. If no speed is displayed, the GPS may still be acquiring signal, or the vehicle may be in an area with weak coverage such as tunnels, underground car parks, or dense urban environments.

The rear camera should be mounted centrally on the rear window with the lens facing outward and the cable exiting from the top. This ensures the image is recorded the right way up and aligns correctly with the front camera’s field of view.

Yes. A full restart can resolve WiFi, Bluetooth, and app-related issues.

These systems interfere with WiFi dash cam connections across all brands.

Disable wireless connections or auto-join features so the phone can connect directly to the dash cam.

Only when viewing footage, downloading videos, or changing settings.

No. It operates independently, powered by the car and a compatible automotive-grade SD card.

Phones prioritise internet-connected networks and OEM convenience protocols, so switching away from the dash cam's WiFi is normal.

This is caused by dashboard reflection or sunlight. Adjust the angle and or use a polarising filter.

Factors include speed, frame rate, settings, lighting, and motion blur, even on high-resolution cameras.

Usually due to SD card or power issues. Replace the card and check the wiring.

Some vehicles (BMW, Mercedes, EVs) may trigger warnings. Use a fuse tap, hardwire instead.

Para a Europa existe o Road Angel Pure Sync, que mostra o limite de velocidade e dá alertas adaptados às regras de cada país. Os modelos Pure, Pure Touch e Pure One foram pensados para o Reino Unido e não são vendidos na UE.

The Road Angel Pure Sync app is planned to support selected EU territories, including Germany and France, fromQ4 2026, subject to local laws and regulatory approval.

Em França e na Alemanha a lei limita os alertas de controlo de velocidade. Aí, o Pure Sync anuncia todos os alertas como "zonas de perigo". Em Portugal, os alertas de radares são permitidos e aparecem como tal.

Yes — your device will still: 

• Power on 
• Track GPS 
• Operate normally 

However, live alerts, connectivity, and database coverage may be limited or unavailable, depending on the country.

As regras dos alertas rodoviários mudam de país para país na UE.

A Road Angel cumpre a lei de cada país. Isto significa que:

• Algumas funções podem estar limitadas
• Os alertas podem ter nomes diferentes (por exemplo, "zonas de perigo" em França e na Alemanha)
• As funções disponíveis podem variar de país para país