Halo Ultima

A dash cam is an extra level of necessary protection for you, your family, any passengers and your vehicle. A dash cam does not just protect you from simple accidents in car parks and between average road users. ‘Crash for cash’ scams are run by fraudsters who manufacture collisions which cost the UK around £340m a year.

The SD card is not supplied with the Dashcam, we recommend purchasing a high endurance automotive grade SD card by Road Angel. Check out our automotive grade SD cards here

You can format your SD card directly through the Halo app or via the dashcam’s menu. Make sure the camera is powered on, then open the app and select the format option in the settings. Keep the device powered during formatting and never remove the card while the process is running.

It allow quick formatting by pressing the power button 3 times in sequence, which will format the SD card, or 5 times to perform a full factory reset. This is a fast method but will not always fully clear all data. For the most reliable and complete format, we recommend using a computer.

Download our App from the Google Play store of Apple Appstore. Launch the app and press the ‘+’ icon in the top right corner, then follow the instruction that will be shown in the app. The default Wi-Fi password is set to ‘1234567890’.

Road Angel recommends a Class 10 or higher Micro SD card with a capacity between 16GB and 128GB. Higher‑endurance cards are preferred for continuous loop recording, and larger capacities reduce the frequency of overwritten footage. Check out our automotive grade SD cards here

Halo Playback.

Yes

Yes

Yes, you can mute the microphone using the camera button or via the app settings. The dash cam will still record video without audio.

No — volume isn’t adjustable, but you can mute audio via the camera, voice commands, or app settings.

Yes — Road Angel dash cams will work in Europe as they simply record video and do not rely on UK-specific data. However, laws on dash cam use (especially audio recording and privacy) vary by country, so always check local regulations before use.

Your dash cam WiFi password must be 8–12 characters long, include a combination of letters and numbers, and must not be a common or easily guessable password.

Your dash cam creates a local WiFi connection (not internet). You must be within 5–10metresof the vehicle. It is normal for the connection to show 'No Internet Access'.

Wireless CarPlay and Android Auto use WiFi and Bluetooth, which can interfere with the dash cam's connection. Disable them or turn off auto-connect to resolve this.

This is normal. The dash cam enters parking mode and may disable WiFi to reduce power consumption and as an additional privacy/security measure.

Common causes include SD card compatibility or formatting issues, or power problems. Format the card in the camera and ensure a proper power supply using a compact, high-spec automotive-grade SD card.

Yes, via a 12V socket. For parking mode, a compatible hardwire kit isrequired.

Parking mode requires permanent power and ignition power via a compatible hardwire kit. It will not work on a standard 12V socket alone.

Phones prioritise internet-connected networks and OEM convenience protocols, so switching away from the dash cam's WiFi is normal.

Factors include speed, frame rate, settings, lighting, and motion blur, even on high-resolution cameras.

Yes, if using a proper hardwire kit or battery pack with voltage protection.

Some vehicles (BMW, Mercedes, EVs) may trigger warnings. Use a fuse tap, hardwire instead.

You can use the smartphone app to view, play back, and download footage. If you don’t have a compatible phone, you can remove the SD card and view files on a computer, but full functionality requires the App.

You can find all the necessary resources from our Support Center. Here you will find all the device downloads, firmware release notes, Computer software and helpful User Guides.

Disable wireless connections or auto-join features so the phone can connect directly to the dash cam.

Only when viewing footage, downloading videos, or changing settings.

No. It operates independently, powered by the car and a compatible automotive-grade SD card.