Support Centre

How Can We Help?

Call Us: 0330 320 3030

Call Us: 0330 320 3030

Call our friendly team on 0330 320 3030. We are available from Monday to Friday to answer your questions.

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Mapping Feedback

Mapping Feedback

Need to report a Camera or Database discrepancy? Please email or fill out our enquiry form, providing as much detail as possible. Email: Mappingfeedback@roadangelgroup.com

Quick Enquiry

Quick Enquiry

Fill out our Quick Enquiry form, or email us at info@roadangelgroup.com. Alternatively you can use our Live Chat feature.

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Find All Your Product Info

Whether you need support for your Road Angel PURE SYNC, PURE ONE or your HALO, you can find everything you need to know here. Please select a category:

Frequently Asked Questions

Why do I need a speed awareness device?

The modern driver faces many challenges whilst out on the road. At Road Angel, we create products which enable users to be more safety-conscious and aware.

With so many hazards on the road, a Road Angel device can advise you of road speed limits, fixed safety cameras, mobile speed enforcement sites and other dangers to drivers.

Why do I need a dash cam?

A dash cam is an extra level of necessary protection for you, your family, any passengers and your vehicle. A dash cam does not just protect you from simple accidents in car parks and between average road users. ‘Crash for cash’ scams are run by fraudsters who manufacture collisions which cost the UK around £340m a year.

How many different speed cameras are there?

Truvelo and Gatso cameras are the most widely used speed cameras. There are also average speed cameras, known as SPECs, and variable speed cameras (known as HADECs).

Why do you charge subscriptions

Our latest speed camera detectors are OTA device's (Over the Air). This means that these devices have an internal sim card which enables it to update OTA, for you, the customer, this means as soon as we update the information we hold on Camera locations, your device gets this information in real time. Your PURE informs you of school zones, congestions zones and we provide the Road Speed Library, so on roads you are not familiar with, your PURE will know the speed of the road you are on. Using your PURE, you are also able to select the catagory of vehicle you are driving and the PURE will adjust your speed limit information accordingly. Combined with all of those smart features,. we also have a dedicated team of spotters who drive the length and breadth of the UK checking the information we have is correct and current.

I need to send my device in for repair. How long does the repair take?

We aim to have your device fully tested, repaired and dispatched back to you within 14 working days. Please contact our support team on 0330 320 3030 for more information on our returns and repair service.

How long is the warranty for a device valid for?

The standard warranty for a Road Angel device is 12 months. Extended warranty is available to purchase. Please contact our customer service team on 0330 320 3030 for more information.

Where can I download User Guides, Firmware Updater's and Software?

You can find all the necessary resources from our Support Center. Here you will find all the device downloads, firmware release notes, Computer software and helpful User Guides.