Windows OS
- Download both of the following:
- Pure Sync Firmware Updater for Windows
- Firmware v1.2.7 files
- Open the downloaded .exe file to begin installing the Pure Sync Firmware Updater.
- Microsoft Defender may display a security warning. If this appears, follow the step-
- Click More info.
- Check that the app publisher is shown as Space Data Centres Ltd, Nottingham.
- Once confirmed, click Run anyway to continue. - Follow the on-screen instructions to complete the installation
- Open your Downloads folder and unzip the downloaded Firmware v1.2.7 package.
- Open the installed Pure Sync Firmware Updater application.
- The unzipped firmware folder will contain three .bin files:
- Main Firmware: FW-PureSync-Main-App-xxx.bin
- UI Firmware: FW-PureSync-UI-App-xxx.bin
- Voice Firmware: FW-PureSync-Voice-xxx.bin - In the Firmware Updater, select the correct .bin file for each corresponding firmware section. Please refer to the images for guidance and ensure each file is matched to the correct section.
- Connect your Pure Sync to your PC or laptop using the supplied USB cable.
- Allow approximately 15–20 minutes for the update to complete.
- Once the device is connected, click Start Update.
- Allow approximately 15–20 minutes for the update to finish.
Important: Do not disconnect the Pure Sync, close the Firmware Updater or switch off your computer while the update is in progress. The update is complete when the Firmware Updater confirms that the process has finished.
Watch the video, click here
MacOS
- Check which version of the Firmware Updater your Mac requires:
- Click the Apple logo in the top-left corner of the screen.
- Select About This Mac. Check the information shown next to Chip or Processor.
- If it says Apple, download the Apple Silicon version. If it says Intel, download the Intel version. - Download the correct Pure Sync Firmware Updater for Mac.
- Open your Downloads folder and unzip the downloaded package. This will contain the Firmware Updater and the required firmware files.
- Double-click the Pure Sync Firmware Updater application to open it.
- In the Firmware Updater, select the correct firmware file for each section:
- Main Firmware: FW-PureSync-Main-App-xxx.bin
- UI Firmware: FW-PureSync-UI-App-xxx.bin
- Voice Firmware: FW-PureSync-Voice-xxx.bin - Connect your Pure Sync to your Mac using the supplied USB cable.
- If prompted, click Allow to permit the accessory to connect.
- Click Start Update.
- Allow approximately 15–20 minutes for the update to finish.
Important: Do not disconnect the Pure Sync or close the Firmware Updater during the update. The firmware update is complete when the updater confirms that the process has finished.
Watch the video, click here